FREE SHIPPING INSURANCE ON ALL ORDERS

Free Shipping & Insurance.

Shipping insurance for your peace of mind.

Even though our packages very rarely have any problems during shipping, we've made shipping insurance standard on every single order we get at VividQ. This is to ensure you have peace of mind when shopping for the things you love.

Who is the insurer?

We insure your packages through Shipsurance Insurance Services. They provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates - this is what allows us to add insurance at no extra cost.

They have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best.

All claims are handled on a case by case basis and processed rapidly. They guide you through the entire process and keep you up to date on the status of your claim.

For more information about Shipsurance, you can visit their website.

What if I need to make a claim?

In the event you need to make a claim, all you need to do is email us at info@vividq.shop and we'll get the process started for you. Please keep in mind, however, there are a couple of things you need to do in accordance with our insurers policies.

  • (Condition B, 1): All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply can result in the denial of the claim.
  • (Condition B, 3, d): During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be requested. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. An online version is available for most claims.

What countries are not covered?

Coverage is provided worldwide, except to the following destinations:

  • Afghanistan
  • Angola
  • Bolivia
  • Burma
  • Congo
  • Cuba
  • Iran
  • Iraq
  • Ivory Coast (Cote d'Ivoire)
  • Liberia
  • Nigeria
  • North Korea
  • Paraguay
  • Sierra Leone
  • Somalia
  • Sudan
  • Syria
  • Venezuela

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan), coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. This means that if a package is scanned into these countries, coverage ceases.

Free shipping.

There's nothing worse than adding all your favourite items to your cart and finding out that the shipping cost is way more than you were expecting.

So you don't get a shock at the checkout, we have free shipping available to the countries listed below. Click the tab of your country to see your rates and minimum purchase amount.

United States

Shipping Method Est. Delivery Time Cost (USD)

Standard Shipping (no minimum purchase)

3-7 Business Days

FREE

Canada

Shipping Method Est. Delivery Time Cost (USD)

Standard Shipping - Under $50USD

3-7 Business Days

$8.00USD

Standard Shipping - $50USD - $99.99USD

3-7 Business Days

$5.00USD

Standard Shipping - Over $100USD

3-7 Business Days

FREE

United Kingdom

Shipping Method Est. Delivery Time Cost (USD)

Standard Shipping - Under $100USD

7-14 Business Days

$13.50USD

Standard Shipping - $100USD - $199.99USD

7-14 Business Days

$9.00USD

Standard Shipping - Over $200USD

7-14 Business Days

FREE

Australia & New Zealand

Shipping Method Est. Delivery Time Cost (USD)

Standard Shipping - Under $100USD

7-14 Business Days

$15.00USD

Standard Shipping - $100USD - $199.99USD

7-14 Business Days

$8.00USD

Standard Shipping - Over $200USD

7-14 Business Days

FREE

Policies and terms of service.

If you would like any more information about our shipping, refunds/returns, privacy policies or terms of service, you can find our policies by clicking any of the buttons below.

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